Help

Please see our most frequently asked questions 

How long is delivery? 

All orders are hand made within 5 working days and then delivered within 2 days from despatch. If your order has not arrived after 10 working days please contact us so we can find out whats happened. 

How do I pay? 
We accept all major credit/debit cards: MasterCard, Visa, Discover, Switch/Maestro and Solo. We also accept Apple Pay and PayPal. 

How do I use my Promotional Code? 
Discount and promotional codes can be entered in the shopping basket by entering your code into the discount/promo box and updating your cart to apply the discount. 

Can I amend my order once completed? 
If for any reason your order is incorrect or you wish to change something please notify us within 1 day of placing the order. After this time we cannot guarantee it can be changed due to orders being print almost immediately

Refunds/Returns 
As all items are personalised and printed on demand we do not offer any refunds however if you have any queries or problems then do give us a call/email and we shall try our best to help you out! We also do not accept responsibility for any spelling errors, incorrect names or poor quality photo prints. 

Where is my order?
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried: 

- Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date.

- Checking if you have an attempted delivery card from the postal service. Your parcel may be awaiting collection at a local Post Office/delivery depot, or you may need to arrange redelivery.

- Checking with your neighbours to see if they've accepted the parcel on your behalf.
 

- Looking in any safe areas the driver may have left your parcel.

If you still can't find your parcel, please email us
 or use the contact us form and quote your order number. We'll reply within a few hours and do our best to locate your parcel straight away. 

How do I return something to you? 
If you are unhappy with your purchase then we will issue an exchange or refund as long as the item(s) are returned in a saleable condition. Email us via the contact form with the explanation for your return. We can then provide an address to send your returned items 

Have you received my returned item(s)? 
As soon as your return has been received and checked by our warehouse, we'll email you to let you know. 

If you cannot find an answer to your question above: 
- Email us at: woof@dogsy.co.uk 
- Call us on 01564 783 003  (Mon to Fri - 9am to 5:30pm)